About me
Elaine Voorderhaak - Your partner in strategy, HR, and customer experience
I work with entrepreneurs and growing organizations that need reliable support behind the scenes, so they can stay focused on the reasons they started their business.
With my broad background in Operations management, Project Management, Human Resources, Office Management and Online Marketing, I understand what happens as companies grow: decisions pile up, HR processes, Standard Operation Procedures, get overlooked, and Customer Experience or Support starts to slip because there simply isn't enough time.
My role is to give you that time and clarity back.
I focus on:
-
Strategic Support & Consulting — helping you think through decisions and next steps with a structured, outside perspective
-
HR & Administration Support — practical systems for hiring, onboarding, performance reviews, and the day-to-day admin that keeps a team running
-
Customer Support & Experience — building and managing support processes, and documentation, that keep your customers well taken care of, or further improve your customer support, even as you scale.
With my personal approach and flexibility, I make sure you get control back over your work and time. Whether you're based here in Aruba or working with me remotely from anywhere, I'm your partner in growth. Get in touch today and discover how I can support you. Together, we'll make your workday lighter!
What I do
Focus creates business stability.
Growing businesses often reach a point where things feel busy but not structured. Strategic decisions pile up, or simply stay on hold, HR processes and administration get overlooked which causes problems, and customer experience starts to slip simply because there isn't enough time to hold it all.
I step in as a structured, hands-on partner, bringing clarity, systems, and execution across the areas that matter most.
I work virtually (if preferred on location in Aruba) and project-based, giving you experienced support without the cost of expanding your internal team.
How I Support You
Strategy & Consulting
-
Business & operational strategy support
-
Goal setting & quarterly planning
-
Process & workflow strategy (identifying bottlenecks, recommending fixes)
-
Systems & tools advisory (which platforms/software fit your business as it grows)
-
Prioritization support, helping founders decide what to focus on next
HR & Administration
HR Systems & People Development
-
Hiring & onboarding structure
-
Performance review frameworks
-
Personal development plan structures
-
HR operational systems
-
Employee NPS & 360 feedback forms
Administration & Compliance
-
General administrative support (calendar, inbox, invoices)
-
Policy & procedure documentation
-
Employee handbook development
-
Payroll administration support
-
Compliance & recordkeeping support
-
Meeting coordination & minutes
Customer Support & Experience
-
Customer support setup (email, chat, or ticketing systems)
-
Support process & SOP design (response times, escalation paths, tone guidelines)
-
Customer journey mapping, identifying where the experience breaks down
-
Response management, handling or overseeing day-to-day customer inquiries
-
Feedback & satisfaction systems (surveys, review follow-up, NPS tracking)
-
FAQ & knowledge base creation
-
Onboarding experience design for new customers
-
Complaint handling & resolution frameworks
-
CRM setup & management support
Why work with me
An excellent solution when your business doesn't have the scale for an in-house associate, without losing the personal, hands-on approach that comes with one.
-
Hands-on experience across Business Strategy, HR, and Customer Experience.
-
Genuine care for people; I bring structure without losing sight of the humans behind it
-
Skilled mediator & connector; aligning owners, leaders, and team members around shared values and real teamwork
-
Empathetic communicator; able to level with every layer of a business, from employees to management to leadership
-
Honest & direct; you'll get real feedback, not just what's comfortable to hear
-
Organized & solution-focused; open-minded, practical, and always working toward what actually works
-
Reliable under pressure; strong time management and a track record of finishing projects exactly on schedule
Let's connect and explore how the right support can help you focus on what matters most!
Eldrich Tromp
Lab Consult Group
"Elaine's professional and decisive approach to coordinating our website development and other projects was extraordinarily valuable. Her creativity and extensive experience gave us a solid foundation to rely on. We were impressed by how smoothly and efficiently she led our project, and thanks to her strong time management skills, it was completed right on schedule. We'll undoubtedly turn to her again for similar projects in the future. Elaine has proven to be a reliable partner who not only helped us reach our goals, but was also a pleasure to work with."
Mingli Chung
KiConnect
" I love partnering up with Elaine and EV Consultancy & Training when working with clients who need to create structure, procedures and SOP's, Mediation, need to level up their HR department and want to create a deeply connected team.
If you are a business owner or leader and you are looking to take your business to the next level and you need organizational structure, I highly recommend Elaine and EV Consultancy & Training."
Jordy Koolwijk
Wings Global Media
"As a midsize business we use Elaine to outsource some HR & Recruitment work. She is an excellence solution in case your business does not have the scale for an inhouse HR associated."